1. Introduction
Mero Najik (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
Information You Provide
- Account information: Name, email address, phone number, and password when you create an account.
- Profile information: Business name, address, service descriptions, portfolio images, and pricing (for vendors).
- Booking details: Event date, location, guest count, and service requirements.
- Communications: Messages sent through the platform between customers and vendors.
- Service request details: Information about your event and service requirements, which may be shared with vendors to provide quotes and fulfill services.
Information Collected Automatically
- Device information: Browser type, operating system, device type, and screen resolution.
- Usage data: Pages visited, features used, search queries, and interaction patterns.
- Location data: Approximate location based on IP address for showing relevant local vendors.
- Cookies: Session cookies and analytics cookies for improving user experience.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Mero Najik platform.
- Match customers with relevant vendors based on their needs and location.
- Process bookings and facilitate communication between customers and vendors.
- Send transactional notifications (booking confirmations, messages, reminders).
- Verify vendor identities and business credentials.
- Detect and prevent fraud, abuse, and policy violations.
- Analyze usage patterns to improve our services.
- Comply with legal obligations and enforce our Terms of Service.
4. Information Sharing
We may share your information with:
- Service providers: Vendors can see relevant customer booking details needed to fulfill the service. Customers can see vendor profiles and contact information.
- Communication providers: SMS and email service providers for sending notifications and alerts.
- Analytics providers: Aggregated, anonymized data for understanding platform usage.
- Legal requirements: When required by law, court order, or government regulation.
We do not sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest.
- Secure authentication with password hashing.
- Row-level security in our database ensuring users can only access their own data.
- Regular security audits and vulnerability assessments.
While we strive to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your account and associated data, subject to legal retention requirements.
- Opt-out: Unsubscribe from marketing communications at any time.
- Data portability: Request an export of your data in a machine-readable format.
7. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser. Disabling cookies may affect certain platform functionality.
8. Children's Privacy
Mero Najik is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on the Platform. We encourage you to review this policy regularly.
11. Contact Us
For questions about this Privacy Policy or our data practices, contact us at: